LabXchange | Trust Center
Security & Privacy
LabXchange is committed to ensuring the security and privacy of the data of our users. Here is how we protect data and comply with industry standards and regulations.
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LabXchange is a non-profit initiative of Harvard University’s Vice Provost for Advances in Learning. Our mission is to provide high-quality educational resources to learners and educators worldwide, free of charge. The platform is solely supported by grant funding, ensuring that we remain focused on our educational mission and that our resources remain free of charge for everyone.

At LabXchange, we take data privacy and security seriously. Here’s how we ensure compliance with U.S. education technology regulations, protecting your students and your district:

  • Strong Data Protection Measures
    We employ rigorous administrative and technical safeguards to keep student data safe from unauthorized access or use. Our security practices follow the NIST Cybersecurity Framework.
  • Data Stored Securely in the U.S.
    All student data is stored on servers located in the United States, ensuring compliance with national data protection standards.
  • No Sale or Commercial Use of Student Data
    LabXchange does not sell student data or use it for commercial purposes.
  • Ad-Free Learning Environment
    LabXchange is a completely ad-free platform.

Resources

Terms of Service

Privacy Notice

Compliance

CCPA

FERPA

GDPR

NIST Cybersecurity

v1.1

Monitoring

Continuously monitored by Secureframe
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Subprocessors

AWS

Cloud Hosting

Crowdin

Translation Management System

Datadog

Infrastructure Monitoring

Hex

Data Analytics

VWO

Digital Experience Optimization

Zendesk

Help Desk

Monitoring

Change Management

Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Segregation of Environments
Development, staging, and production environments are segregated.

Availability

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.

Organizational Management

Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.

Confidentiality

Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.
Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.

Risk Assessment

Vendor Risk Assessment
New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.